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"Hello...I'm Trying To Work Here!"

Presented By: EJ Cooksey | 10/24/2008 09:09:00 AM

or...How To Let Family Members Know You Are Not Available to Chat During Business Time!

If you run or operate a small business from home or work online, you may find your time is often interrupted by unexpected phone calls from family members who just “want to chat.” This can be a very frustrating experience for someone that relies on their business to ensure their financial stability and success.

If this describes a situation that you have been faced with, or are currently experiencing, rest assured you are not alone. You don’t have to suffer however. In this article I will show you how you CAN have a backbone and let family members know you’re not available to chat on the phone, without little to no conflict.


If you find yourself needing to reiterate to family members that you can’t just stop and chat anytime you feel like it during your work time, it’s probably best to send a subtle message at first. One way to do this (after you’ve explained it to them that is) is to attach an answering machine or voice mail to the line. Then (and this is the hard part I know) when the phone rings, regardless of what the Caller ID displays, avoid the temptation to answer it.

Allow the answering machine to pick up the call.
If you have a machine that you can hear the message a caller leaves as they are leaving it, resist the urge of picking up when someone leaves a message that they claim to be important. Everyone has something “important” to talk about, but not all topics are significant enough to interfere with your daily routine and achieving success.

If you find that this is a hard task to accomplish or just not possible, have voice mail added to your line so that you don’t have to hear the message right away. Then set a specific time each day to check the messages and return calls as necessary.

While we hope this is enough to get the point across, sometimes it just doesn’t happen that way with some friends and family. If you find after a certain amount of time that you have not received the peace and quiet you have to have during work time, it may be time to sit down and have a talk with these individuals.


It is often natural for those we are close with to take for granted the fact that you work from home. Especially if they don’t understand what you do or have never been in a situation where someone they knew ran their own business from their home office. They automatically assume that since you are home, you must be available at any time. Then there are those who realize you are actually working, but they may believe that you have more flexibility in your schedule than you do so they don’t think about things such as productivity and allotted time for certain tasks, including telephone chats.


One way that may benefit both you and those looking for a friendly conversation may be to give everyone a set time frame in which they can call you. This is one way to get your point across without making anyone feel like you are shunning them.
There will more than likely come a point in which, despite your previous attempts to get family members to call during certain hours, you will be receiving calls outside of those hours.

If this happens, you have to be certain to let them know, in a way that they understand, that they are interfering with your overall productivity, as well as the way you make money to support yourself and your family. Remind them that you would not call them on their job unless it was an emergency and that you would like them to so the same respect for your work.


It may come to the point in which you really have to get point blank with your family members. Let them know, however, that you enjoy talking to them on the phone but that there are certain times during the day that are more appropriate than others. Eventually it will sink in!


It can be hard to tell those you love that you are unable to chat on the phone during the time that you are working. However, it is something that you will need to come to terms with and do for the success of your business. In the end it will be beneficial and everyone will come around.

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Comments (23)

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The Original WAHD's avatar

The Original WAHD · 867 weeks ago

This is a perennial problem for wahd's like myself -- all my money comes in from hourly invoiced freelancing, so if I stop to talk, it's time I can't bill for. It can get very frustrating. I find it interesting that your post concerned both sides of the equation -- family members and friends need to be aware of the boundaries, but there's the temptation on the part of the freelancer to gab all day, too! I certainly know that.

I think some kind of voicemail is key. I noticed that I stopped wasting so much time on the phone (well, that's overstating it, but you get me) after I set up call forwarding through my gotvmail account -- basically, I don't give my work line out to family and friends except for emergencies, and business calls all get forwarded to either my landline or my mobile, depending where I'm at (so, it keeps the time leeches out and the clients in effectively). Occasionally I still get personal calls through this system, but at least it's kept to a minimum.

But, there are other distractions. My wife doesn't drive, so all of that responsibility falls on me...is there an automated system that can handle that for me? j/k...
I definitely understand this one! No one understands that working at home is like you were at a regular B&M job. You still have a job to do. They seem to think because you are home that you are always available. My husband is one of the worse ones and then he complains because I can't devote enough time to making money. It is really aggravating sometimes! I wish I could just lock myself in a room somewhere just so I can get a few minutes of peace and quiet.
There's not just the interruptions from family. I think a greater loss to productivity comes from distractions. As you are at home you feel you need to do house chores or some other "task" which then eats into the time yuor should be working.
thank you for following my google follower. I need your help to solve my intensedebate issue. I already register but once I want to install the comment format, it request invitation code. Where can I get the code.
Hi EJ. You have received an award for your blog, please visit the link below and pass on the love. Have a great day.
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Disractions, family, kids. It's all hard to do. But hopefully if you keep plugging away it words out eventually.
I totally agree with one exception. I answer the phone and inform people that I am working and will call them back. (I guess I could put that message on the answering machine.) After I have done this several times to the same person, they usually ask what I do - a new lead. I wrote a related post called "Don't Stomp the Ants".
Very nice post. I have a couple of extra rooms in the house since my children are now grown so I'm going to turn one into an office.
Hi I'm following your blog with blogger. Please follow my blog at moneybush.blogspot.com
I hear stories from friends about family members calling during work hours. You give great advice for remaining tactful with relatives while on the clock. Thanks for posting!
Yeah it does happens always. Phone, family member asking this and that.. and thats why I have to work online the way, like from 1am to 11am is my working time, while in the afternoon, will take some rest or nap.
Hi dear sorry for no drop.Actually today I have drop 300 and you was my 301,so cant drop on you.Sorry for this.
hi.. i notice u hv many blogs.. how u r able to manage, i am amazed.. i cant even handle both of mine...
back to yr topic...yes, when i m online, i prefer no interferance... when ppl talk to me, sometimes i just nod my head without really understanding what they say... haha..it gets on their nerves too..
Hi. First of all I´d like to thank you for visiting my blogs and returning my drops.
Working online is like a regular job, sometimes harder. I agree that some people don´t see it like that.
I can´t handle a phone and writing at the same time, I even turn the TV off. I think a good way is to define a schedule and let others know you´re working in that period of time.
All the best. Mizé.
Great info. especially for newbies in the biz... it does seem like sometimes your family or friends don't understand that what you are doing blogging/websites online is a real job that take time just like any other job.It is JOB!!
I experience an even more annoying phenomenom. My mother constantly wants me to help her at her store, under the impression that as an independent fitness contractor I don't actually "work" or have a job. I get the chat phone calls too, that always wind up with her hanging up when she gets busy, but heaven forbid I try to say that I need to go - its a guilt trip. Glad to know I am not the only onw.
Excellent post! It is simply amazing how people who don't work from home tend to think home-workers are free to talk. I'm blunt. I wouldn't pussy-foot around anybody. But for those who would want to go softly softly, your article has some excellent pointers.

Keep up the great work!
Online work is just as demanding as working out. the family (especially the wife) puts so much pressure on my time. I have to work late night into the morning to get anything done.
Excellent post and topic, you are right, sometimes family can be a distraction. This topic relates well to your post on Outsourcing. I find it helps to have a schedule of when Dad is working and when he is not, but with three teenagers, time management is not always their first priority :-).

Thanks for the tips,

Mike Witt
www.WorkFromHomeSmart.com
Hi
Best way I found is to shut the door and hang a "gone fishing" sign on the door
while your working from home being left alone is one of the hardest things to get across, espcially with little ones around. I've found the best thing to do is make sure I have a door I can shut.

Will
www.makemoneygp.com
I wish it was that easy. My family would keep calling or banging on the door. They do not seem to understand the whole work from home concept.
I really understand this, some people even think you are not actually working since you are all day home, but thats actually what we were looking for in the first place.

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